Tag Archives: people

Process and People

“I feel a bit overwhelmed,” admitted Melissa. “There are so many things that can go wrong on this project, and I’m just not sure if I can manage it all.”

“You are right,” I replied. “You cannot manage every detail. Success consists of the execution of a hundred things, most of which cannot be managed.”

“Then how?”

“Most things we accomplish as managers consist of process and systems with elements that can be measured and managed. But that is only part of the story. Success also requires elements like focused attention, cooperation with team members and commitment to the result. Those are elements, difficult to measure, but more importantly, almost impossible to manage. You cannot manage focus, cooperation and commitment. This is the people side of management, and people don’t want to be managed.”

Melissa was silent, thinking. “The people side is more difficult than the process side, and maybe more important. I think I would take a mediocre process with some fired up people, over a spectacular process with a poor attitude.”

Unconscious Skip

The problems you have with other people will largely depend on how you think about other people. If you think about people as obstacles, you will have obstacle problems. Solving an obstacle problem gives you a way-different result than solving a people problem.

It is an unconscious skip from people-as-people to people-as-obstacles. You end up there so quickly, you are unaware of the skip.

Becoming genuinely interested in other people requires conscious thought, effort. It is a subtle shift that does not happen by itself.