Tag Archives: learning mode

Industry Knowledge

“We just made a great hire,” Evelyn announced. “We have been trying to recruit this guy for the past two years. Finally, he’s on our side.”

“So, what is so attractive, that you think he would make a good fit for the organization?” I asked.

“He is the break-out king,” she replied. “Every time we go to a conference in our industry, he is always one of the break-out leaders. His industry knowledge is top flight. On the lecture circuit, he is absolutely solid.”

“Given a problem to solve?” I squinted.

“He knows the answer before you even state the problem,” Evelyn was quick to respond.

I nodded in some agreement. “You told me that things in your industry were rapidly changing. What used to be, isn’t necessarily so, going forward. How open is your candidate to new ideas? Just curious.”

“That’s the thing,” she started. “He is so far ahead of the curve, he already knows what moves we should make.”

“How do you know?”

“Because he says so. Before you can even get halfway through explaining the problem, he can clearly state the solution.”

“What if he doesn’t understand the problem?” I smiled. “What if he solves the wrong problem? What if his solution worked somewhere else, but doesn’t work here? What if his solution is correct, but he can’t enroll people to execute? What if his solution works for the current problem, but creates unintended consequences later in time? There are some other things I want to learn about this person, his methodology and the frame from which he sees the world. It is wonderful to know everything, but that usually only works as a history lesson.”

What We Know

“But, what am I supposed to do with what I know?” Eliana prodded.

“Ask better questions,” I replied.

“Isn’t it easier just to tell the team what to do and how to do it?” she wanted to know.

“Yes, easier, for sure. But, the problems we face today were caused by what we knew yesterday. What we knew yesterday, if we stick to it, will prevent us from solving the problem today. As long as we are stuck in what we knew yesterday, we continue to be part of the problem, today.”

Screwed Up Again

“They screwed it up again,” Charmagne protested. “Luckily, I managed the risk, so it wasn’t a devastating mistake.”

“Perfect,” I said.

“What do you mean, perfect? You mean perfectly wrong?” she stated flatly.

“I find competent people always in learning mode,” I responded. “To build the competence of the team, you have to keep them in learning mode. Do people learn more by accidentally getting it right? Or inevitably making a mistake? As the manager, this is your perfect opportunity to get your team in learning mode.”