“It’s a wholistic approach,” Pablo said. “When we look at a role in the organization, we think we need a project coordinator. So, we hire a project coordinator and a human being shows up for work.”

I nodded.

“We hire people, we don’t hire project coordinators. There is nothing that interrupts a person’s professional productivity more than something going on in their personal life. We hire a person, they play the role of a project coordinator. As a manager, it is our accountability to bring value to the problem solving and decision making in the role, that is very specific. And, it is also our accountability to create a work environment where people are able to do their best, free from dramatic distraction, to focus on the work at hand.”