“I wish my people would keep the promises they made,” Daniella lamented.

“How well do you keep your promises?” I asked.

“What do you mean,” she wanted to know.

“I was having a beer with a good friend who owned the bar,” I began the story. “As we finished, he reached in his pocket and pulled out some cash to pay for the beers. I asked him why, since he owned the bar, did he have to pay for his own beers? He looked at me and said, ‘I do not want to teach my employees how to steal.'”

I repeated my question. “How well do you keep your promises? The distance in which you keep your agreements, goes a long way to determine how well your team keeps theirs.”