“They screwed it up again,” Charmagne protested. “Luckily, I managed the risk, so it wasn’t a devastating mistake.”

“Perfect,” I said.

“What do you mean, perfect? You mean perfectly wrong?” she stated flatly.

“I find competent people always in learning mode,” I responded. “To build the competence of the team, you have to keep them in learning mode. Do people learn more by accidentally getting it right? Or inevitably making a mistake? As the manager, this is your perfect opportunity to get your team in learning mode.”