“Are you having fun with all this?” I asked, smiling behind a very serious intent.

“Hell, no,” Gerald replied. “I’m ready to just ditch the guy. But he has eight years of good performance in his file, easy enough to get along with, always shows up as a team player. I don’t know how I would document his deficiencies to fire him. I can’t even get his production reports.”

“Let’s think about the problem, again. Let’s go over the facts. You have an eight year employee, always a team player, positive attitude that you promoted to Manager.”

“Yes,” Gerald agreed.

“Before you promoted him, did he ever display behavior that demonstrated competence as a Manager?”

Gerald’s face turned puzzled. “What does that mean? He was one of our best supervisors. He could make things happen in a heart beat. My top pick if we ever got in a jam. He could handle two walkie-talkies, a cell phone and drive a fork-lift at the same time.” Gerald stopped. “Well, not that we allow people to talk on the phone and drive fork-lifts, but you know what I mean.”

“So, in a pinch, when things get hectic, he’s your guy?” I confirmed.

“What is different about being a Manager?”