“I have a problem,” Mason explained. “We just produced a batch of 1000 parts that are all defective.”
“Tell me more?” I asked.
“It was a RUSH order for a new customer. Came in at the last minute, the salesperson wanted to impress, so he worked around all our procedures and expedited the order, against all caution.”
“So, what’s the problem?”
“The problem is we have an upset customer for that order and now we are late on all the other orders that were already in the queue.”
“And, I have a rogue salesperson who doesn’t follow protocol,” Mason backpedaled.
“And, we have a quality problem on first-piece-inspections.”
“And, now we are out-of-stock on raw material because we used it all up for this rush order, with a three day lead-time.”
“So, which problem are you going to solve?”