“So, how do we measure Hector?” Eduardo asked. “I’m all ears. I understand how to measure the time span of the tasks that Hector is responsible for. And, the longest task is three months. But, how do we measure Hector?”
“It is really very simple. You now know the time span of the longest task in the role that Hector plays. Here is the question.
“Does Hector, in your judgment as his manager, have the capability to perform the tasks in his role as freight supervisor? Or does he fall short in his capability to perform those tasks? Or does he have the capability to perform tasks with a longer time span?
“It’s like Goldilocks and the Three Bears. Is the porridge too hot? Too cold? Or is it just right?”
Eduardo squinted, “That’s it? Too hot, too cold or just right?”
I nodded, “Which is it?”
“Well, Hector does most of the job okay, but when it comes to the more complicated stuff, he falls short.”
“So, to recap your judgment, as his manager, Hector falls short?” I repeated.
“But, I knew that already,” Eduardo complained.
“Yes, you did, but you did not have a way to measure what you already knew. Now, you know that Hector falls short in capability at three months. If you define the time span of the shorter tasks he completes, you will have a very precise measure of his capability.”
Eduardo was quiet, then spoke. “Hector handles the one month stuff well. But falls short on the three month stuff. Hector’s time span is on the up side of one month, but the short side of three months.”
“So, now, is the question. How is this helpful to you as his manager?”