‘What do you mean?” Ronnie asked.
“Describe, again, your control system,” I replied.
“We distribute the task assignments for the day, for the week,” Ronnie began. “The team does the work. The control system counts the output. The output is compiled and delivered to the manager at the end of the week. The manager looks at the output and meets with the team to talk about their performance.”
“You mean, where the team screwed up?”
“Well, yeah. If they screw up, it’s up to the manager to address the situation,” Ronnie defended.