Every conversation can be calibrated. Every conversation has a platform. These are the seven stages of listening.
- Ignoring completely
- Pretending to listen
- Listening selectively
- Listening to respond
- Listening to understand
- Listening to learn
- Listening for the intersection where someone else’s experience meets our experience on which we can build trust.
Thinking about your relationships, as a manager, as a friend, as a stranger, as a parent. Where is your intersection with reality?