“Wes, efficiency is only one side of the story. And cost-cutting could put you out of business,” I said.
“But I was told to reduce as many costs as I could,” he replied.
“As a manager, you have some decisions to make. Most of your day to day decisions will be about Pace and Quality. Pace and Quality.”
I could see Wes repeating those words to himself. Pace and Quality.
His head began to move from side to side, “But we work as fast as we can and Quality is always at the top of the list,” he stated proudly.
I stared at Wes, silently for fifteen seconds. “Bullshit. Without metrics, targets, you have no idea how fast you are working and you use your Customer as your Quality Control department.”
Question: I’m used to thinking of “Quantity” and Quality rather than “Pace” and Quality.
As I think of it, Pace seems as if it would measure quantity within a time span. Is that the purpose of referring to Pace rather than Quantity?
Maybe Pace is a common industry way of thinking of it. It wouldn’t be my furst time being late to catch up. (I make up for that sort of thing by frequently having innovative, first-to-thought ideas. Ignorance provides me just the right freedom for brilliance :-))