Greetings from Albuquerque, NM. I am here through Friday with Karen King, a Vistage Chair, working with her groups on the research of Elliott Jaques.
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“It’s not industry experience,” Joan shook her head. ” I’ve been here only eight months, a newcomer to this industry. My problem team member has twelve years experience on me.”
“So, what was it the prompted the company to bring you in, as her manager?” I asked.
“I suppose they didn’t want to lose a valuable producer, moving her into management,” Joan guessed.
“Let me ask you, after twelve years, as a producer for this company, do you think there are any techniques she doesn’t know?”
Joan was looking for the trick in the question. “No, she knows the process cold, great relationships with our customers.”
“Then what value do you bring to her work?” I prodded. “Because that is why this company brought you in from the outside. And it is this value that will earn the respect.”
Hi,
I’m enjoying the story and I like the emphasis on the value that a manager brings. I teach management skills and in one course I always use the model that a manager needs to be thought of a management service provider to their team. I get the class to think of all the services a manager can bring such as coaching, resource management, team building & even motivating the team. I wonder if Joan in the story will come up with similar things – look forward to seeing if she does
Kind regards
David
Brilliant answer! People do not always see the larger picture.