“So, what you are telling me is that you were overpaying lead technicians under the guise of supervisor. And you couldn’t figure out why they all underperformed?” I asked.
Valerie was shaking her head. They were in the process of hiring three managers to replace six supervisors.
“Well, it’s hard to explain,” she began. “I mean, I think the biggest difference between a supervisor and a manager, is just more experience and we have to pay a manager more. But they should do a better job and be able to handle more.”
“Handle more, what?”
“You know, handle more!” Valerie exclaimed.
“Valerie, if you can’t explain it to me, how will you explain it to your new managers, I mean supervisors.”
Valerie looked for help from the ceiling, then to her right. “We just need someone who can do a better job, I don’t know how to explain it any better than that.”
“So, you are going to try to hire someone with a bit more experience who still may not be right for the job?” -TF
Hi Tom,
Yeah it is very right question whether the Hiring Manager really knows what actually he or she wants from the new recruit. I have got to experience the very same circumstances in my professional life and talking to hiring manager, what exactly they want from the candidate ant they were not very clear about the job nature what they are going to offer. They just go for hire & hire without thinking whether the candidate fit well or not or resulting in higher attrition and less job satisfaction. Also even not understanding differences between Manager & Supervisors as you rightly pointed out at least in INDIA I have seen it in many company.