Ernesto was on a roll. Emily was now seated in a chair at the front of the class.

“Emily, you think there is a morale problem on the line, but that’s not the problem. You know they are not meeting their daily quota, but you haven’t shared the numbers with them. Bottom line, you are not telling the truth because you are afraid to hurt someone’s feelings. By not telling the truth, you have made them incapable of improvement.”

Emily’s body language was retreating. Ernesto continued.

“And you have created co-dependents out of them. They are just fine not knowing what their quota is. As long as they don’t know, they don’t have to perform to it.

“When you tell them they are short, they think it’s your problem not theirs. They are perfectly willing to continue this non-accountable relationship. No skin off their nose.”

The color in Emily’s face began to pale. I called a time out. The room was very still and quiet.

“The problem we name is the problem we solve. That is why it is so important to name the problem correctly,” I said. “How will we name this problem?” -TF

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