“It’s really difficult to find good people out there, these days,” complained Byron. “Look at these resumes.”
He pushed the stack over to me. I glanced at the page on top.
“I will take your word, that none of these resumes meets the standards you are thinking for the job. Tell me, how did these resumes make it to your desk?”
“Oh, we have a good process to weed out the bad ones,” Byron replied. “By the time they get to me, I should only see the top three or four candidates. But none of these people are qualified.”
“Do you think some overqualified people got cut from the stack?” I asked.
“Oh, sure, our people know what we are paying for the job and they can spot someone who is overqualified as easily as those who are under qualified.”
“And who is involved in this process?”
Byron’s head turned to the side and his eyes went up to the far wall behind me. “Well, the hiring manager.”
“So, the hiring manager directly receives the emails from your job posting?”
“Well, no,” Byron backpedaled. “I don’t want to burden him with looking at all the resumes, so we have them sent to a generic email box. Irene is our receptionist, and she opens the emails and prints out the resumes.”
“And she delivers all of them to the hiring manager?”
“Well, no, she, well, first she sorts them, so they are organized. She puts all of the ones from out-of-town in one stack and all the local ones in another stack. I think she also checks to make sure they have two years experience. I don’t want the hiring manager wasting his time.”
“And then she delivers them to the hiring manager?” I asked, trying to get the details of the sequence.
“Well, not exactly,” Byron continued. “Irene then gives them to one of the supervisors to cull over. I really don’t want the hiring manager wasting his time on unqualified resumes.”
“I see,” I nodded. “I think I am getting the picture.”
Just released on Kindle. The only book on hiring that blends the research on levels of work with the discipline of behavioral interviewing. The research on levels of work, pioneered by the late Elliott Jaques, is powerful science. The discipline of behavioral interviewing is the most effective method for its application. This is the only book that puts these two ideas together in a practical framework for managers faced with the hiring decision.