“I am not suggesting that you stop using email,” I continued. “I am suggesting that you use it like a tool.”
“But there are so many emails, every day,” Diane resisted.
“How many of those are junk, that don’t even need to be opened?” I asked.
“Well, there are some, but most get trapped in our spam filter.”
“And, of what’s left, how many need an immediate 1-2 sentence response?”
Diane was thinking, “About 10 percent.”
“And what do you do with those?”
“I leave them in my INBOX so I don’t forget them, until I can get around to replying.”
“And what about the ones that need a decision, where you have to think about the alternatives. What happens to those emails?”
“Those are important, so I keep those in my INBOX,” Diane replied.
“And what about those emails that are informational, don’t need a response, but you need the information for some reason, like an update on a project? Where do you keep those?”
“Well, if it’s an active project that I am working on, I will likely leave it in my INBOX so I can get to it quickly, in case someone asks me about the project.”
“Diane, do you see a pattern, here?”