“Not sure what to try next,” Melissa lamented. “I have my best people on the problem and they are stumped.”
“And?” I asked.
“And, it just doesn’t make sense. We have tried every resolution, every best practice related to a problem like this.”
I waited for Melissa to stop, to take a pause in her thinking. “I talked to one of your new teammates this morning and he said he might have a solution,” I said.
“I know who you are talking about,” Melissa replied. “He’s new. He has never seen a problem like this. He needs to stick to his orientation training, maybe he will learn a thing or two.”
“Is it possible your new teammate can see the fix for your problem, and that if he completes the training, he might not be able to see it anymore?”
Tom,
This is an excellent example that raises a number of questions. Well done. I have been on both sides of this.
Hi, Dick,
Thanks for the post. Yes, I want to provoke some questions. Sometimes we cannot see the solution to a problem because we can only see the problem the way we always see problems. Sometimes, an outsider can get outside of our own blinders. Unless of course, we force them to wear the same blinders. -Tom