“When was the last time you walked the floor and talked to the line crew,” I asked.
Denny paused. He knew it was a loaded question. “I walk the floor a couple of times a day. But, I depend on my supervisors to talk to the line crew. As the Plant Manager, I have a lot of important things that keep me in my office.”
“So, what do your supervisors tell you about the line crew?”
“Mostly, they just complain about this one coming in late, or somebody out sick. The usual stuff.”
“So, you never actually talk to anyone on the line crew?” I pressed.
“No, if there is a problem, I let my supervisors handle it. I don’t want to interrupt the chain of command,” Denny explained.
“What happens if one of your supervisor’s quits?”
Denny peered over the top of his glasses. “I guess I would have to hire another supervisor.”
“And, where would you go first, inside or outside?”
“I don’t know that there is anyone on the line that could step up and be supervisor. I would just put an ad in the paper, do some interviews and pick somebody.”
“Why don’t you know if there is anyone on the line with supervisory capability?”