What to Do With Untapped Potential

From the Ask Tom mailbag –

Question:
What action should we take if we have a person with Stratum IV capability in a Stratum III role?

Response:
First, I would ask, how do you know?  What behavior are you seeing?

You might see competence.  Competence with spare time left over.  Spare time to help other people.  Spare time to coach others.  Spare time to train others, teach others.  Spare time to participate in higher level planning.  It’s not such a bad thing.

The problem with having someone with S-IV capability in an S-III role is to determine if there is enough challenge in the role to gain their long term interest.  You might observe boredom with their day to day problem solving and decision making.  Boredom can create sloppiness, inattention to detail.  But boredom can also lead to effective delegation, innovation, efficiency initiatives.  I can hear the words.

“I am a bit bored with this task.  In what way can I make it more efficient?  In what way can I delegate this task to someone who might see this work as a challenge, to help them develop professionally?  So I can get on with more interesting work.”

Having someone with S-IV capability in an S-III role is an opportunity.  Just ask them.

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