From the Ask Tom mailbag:
Question:
Can a third party, like a consultant, operate in the capacity of the MOR?
Response:
The Manager Once Removed (MOR) is a specific role inside the organization. On the surface, it may appear plausible that someone from the outside could step in and move things along, but, there is a missing critical element.
We may give an outside person, like a consultant, authority to act in some capacity, but they are still outside the organization and being on the outside relieves them from accountability. At the end of the day, they get to walk away.
Examples abound in government. There are lots of people who would like to have “oversight” on a given issue, jump in with both feet, throw some people under the bus, act all high and mighty, spout their obtuse opinion. But at the end of the day, they get to walk away with no accountability. Doesn’t it make sense that if you have the authority to call the shots, that I should hold you accountable for the moves you make?
The MOR must have both authority (oversight) and accountability. It is that accountability that makes the oversight effective.
The outside consultant, if well selected, will likely bring a range of experiences usually not available inside the organization. Also some situations are such that only an outside could surivive an honest, direct answer to the issue.