Susan was beside herself, “I don’t understand. This is the same problem we had last week with another customer. I got a phone call and two text messages. You would think my team would figure this out. It’s the same problem, all over again.”

“Why don’t they see the problem?” I asked.

“Oh, they see the problem, they just don’t connect it up. They don’t see it’s the same problem as last week.”

“What do you think they should do about it?” I pressed.

“They can’t do anything about it, if they can’t see it’s the same problem. It’s like they have to start all over, back to square one.”

“Like Groundhog Day?”

“Yes, like Groundhog Day,” she replied. “I just wish I could find someone on the team, who could step up and see the pattern, connect the dots together.”

“So, who put this team together?” I smiled.

Susan became very quiet, then finally spoke, “I guess I should quit complaining and find that person.”