“I’m not being lazy, wishing my team would hold themselves accountable, instead of me, having to play the heavy role?” Gail was serious.

“Not lazy at all. We didn’t hire you to be an enforcement officer. We hired you to be a manager. We expect you to be an effective manager, not a traffic cop trying to meet a ticket quota,” I replied.

“So, what’s the shift I have to make?” Gail was curious.

“You are right. It’s a shift, but only a shift. And the shift isn’t necessarily all about you. The biggest shift is in your control system.”

“My control system?” Gail pushed back. “I still have to make sure we are meeting our standards for pace and quality.”

“And who is in the best position to make that judgment?” I asked.