From the Ask Tom mailbag:
Question:
I use questions to coach my team members, and they provide answers but not always the right answer. As a result, the conversation can appear like an inquisition. It’s challenging, at that time, not to revert to “telling” rather than “asking“.
Response:
If you are asking a question and you don’t get the response you want, it’s not because the response is wrong, it’s because you are asking the wrong question.