Given a management problem, we often take the (high/low, you pick) road looking for the pesky employee scoundrel who screwed things up. We look for things like personality conflicts or breakdowns in communication. As managers, we seldom look at the systems we have created, which point to the real culprit.

Michelle Malay Carter has a post which describes the monkey we put on the backs of our team members, when the real monkey-wrench is in our systems. Read more on Who Is Accountable?