“I am in a bit of a bind,” Ruben explained. “One of my team members, Andre, is just not being effective. But I can’t explain why. And every time I speak to him about it, my words get twisted.”

“How so,” I asked.

“He is doing the job, just not very well. We talk together about what I expect, and he is doing everything I say. But when I really ask myself, is he is being effective, I have to say –no.”

“But Andre is doing exactly what the job requires?” I press.

“Yes, he is doing exactly what the job requires. It’s like, he meets the minimum standard, but he is still doing a lousy job.”