“I don’t see it,” Lindsey grimaced. “As a company, it is certainly not our intention to pit management against team members.”
“Yet, you feel a growing divide, and you are blaming the economy,” I replied.
“Well, yes, if it weren’t for the economy, I don’t think this would happen.”
“Let’s take a look at managerial accountability. Who do you hold accountable for the output of any of your teams? They have a goal, the goal is not reached. Who do you hold accountable?”
“You’re right. Just last week, our Memphis project team missed a deadline that cost us the opportunity to land a project. It wasn’t my team, but anyone could see from a couple of weeks before, that they weren’t going to meet the time constraints.”
“Who did you hold accountable for missing the deadline?” I asked.
“Well, it was the Memphis project team.”
“Wrong, it’s not the team we should hold accountable for the result.” -TF
Besides the department or time leader where is the over sight coming from? I do not mean the type congress places on various sectors of government but rather real life. The supervisor is totally responsible for the result. In a grocery store the store manager provides over sight and checking in on all the departments that are within his building. He may not cut the meat, bag the groceries or work behind the deli counter but he is responsible for theirs and the other departments outcomes.