Greetings from San Diego, CA.
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“No one is in charge of the system,” I stated flatly. “If you had to pick someone to be in charge of the system, who would it be?”

Jonas mentally ticked through his supervisors. “Well, I guess it would be Rudy.”

“Then why haven’t you put Rudy in charge of the system, before?”

“Well, I’ll be honest with you. I just didn’t think I needed a single person accountable for the system,” Jonas observed. “I thought everyone would figure it out.”

“Jonas, you have a headcount today around 80 employees. For your company to grow, to fix these issues, what has to change? What has to change for you to move your company to the next level?”

“I have to make someone accountable for the system.”