“So, what has to change?” I asked again. The schedule was staring at Miguel. The blank squares were screaming to be filled with someone’s name.
“I know, as the manager, I should be doing other things. But I can’t get to them until I get this schedule done. And no one else can do this schedule,” Miguel fired back.
“And why can’t anyone else do this schedule?”
Now, that was a barn stopper.
Miguel sat back again. “Because.” He stopped. “Because, I haven’t trusted anybody to do it.” He stopped again. “But, if I am going to have a life, and if I am going to run an 18 hour shift with double the headcount, I am going to have to trust someone.”
“Here’s the challenge,” I responded. “You haven’t had a heart attack yet, so you can work more than two hours a day. But I don’t want to see you scheduled for more than 45 hours per week, and I want to see your personal schedule. And on that schedule better be some time to coach two other people on putting the team schedule together.” -TF
__
Thanks for those who responded to our survey. It only takes about a minute. We will keep the survey open until October 19. The results will help us finalize an online program we are set to release in the next three weeks. -TF