“You know, you are right,” I told Gretchen. “Your team, over time, has systematically become incapable of solving problems.”
Gretchen didn’t speak, but began to slowly nod her head.
“How did they get that way? What happened to them?” I asked.
“What do you mean, what happened to them?” Gretchen’s nodding stopped.
“When the people on your team started working here, they were full of questions. They were curious. They experimented. They made mistakes. They learned.”
Gretchen began to nod again.
“But, now, you tell me they act more like zombies. So what happened to them?” I was looking directly at Gretchen, not blinking. Her nod stopped again, so I continued.
“Gretchen, what do managers do to their teams that systematically, over time, disables them from being able to solve even the simplest of problems?” -TF
__
Thanks for those who responded to our survey. It only takes about a minute. We will keep the survey open until October 19. The results will help us finalize an online program we are set to release in the next three weeks. -TF
Motivation, dicipline and techniques (including good, simple tool).