From the Ask Tom mailbag:
Question:
I ask questions of my team members, and they provide answers but not always the right answer and, as a result, the conversation can appear like an inquisition. It’s challenging, at that time, not to revert to “telling” rather than “asking“.
Response:
This is a critical understanding. If you are asking questions and you do not get the responses you want. It is not because the responses are wrong. It is because you are asking the wrong questions. -TF