“And that concludes my report. A well-thought out plan, perfectly executed.” Martin smiled. I knew he was lying. His plan may have been well-thought out, but life is never that perfect.

Carla was next up. She was nervous. Her plan was solid, but her team had hit some rocky patches. “I guess things didn’t go the way we thought,” she reported. “We had to make several adjustments as we went along. Our project required three additional meetings. In the end, we made the deadline and came in under budget, but it was tough. I will try to do better next time.”

Carla got a quiet golf clap from the room for her efforts. I moved up to confront the class.

“Carla thinks her project didn’t go so well. Carla thinks she should have had a better report for class tonight, but here is why her report is so important.

“You read these management magazines out there, about CEOs with well-thought out plans, perfectly executed. Some reporter shows up to write about every target flawlessly achieved. No pimples, no bumps, no bruises. Whenever I hear that, I know I have to get the guy drunk to get the truth.

“But, look at Carla’s report. Her team started out toward their first objective, they got off course.” I drew a line across the page with an abrupt turn. “It took an extra meeting to figure out where they went wrong, to get back on track.

“They met their first target, but immediately things went south again. Another meeting, another adjustment.” My line on the flipchart meandered across the page with another hard turn back to target number two.

“And it happened again, before the project was finished.” The flipchart now showed huge jagged lines criss-crossing the page. “And this is where the real story is. Not the neatly wrapped perfect execution. The real story is out here, where the team cobbled together a solution to an unanticipated event to get back on track. And over here where the client threw them a curve ball.

“And that’s why Carla’s story is so important. And that is where the real learning is.” -TF