Kyle was listening, but not sure if he liked what he heard. He wasn’t happy with his team, but it was working exactly as he had designed it. I had suggested the fix was not to work on the team, but to work on the person who designed the team.

“Your team will perform, for better or worse, based on who you are as a leader,” I suggested. “It will not perform better because you are able to fix something gone wrong, or able to decide how many units to produce today. Your team will perform based on who you are.”

“Who I am?” asked Kyle.

“Yes, Kyle. Who are you? Where are you going?” -TF