Nicole was still stymied over our discussion about the role of the supervisor. “But if I am not actively working on the line with everyone else, I don’t feel like I have accomplished anything at the end of the day.”

“Nicole, let’s talk about the value-add of the supervisor. While your team members do the work, your job is to make sure the work gets done. The value you bring to the party as the supervisor is that the work is complete, at the target volume, at the defined quality standard and on time. To make that happen, your job is to schedule the appropriate materials, schedule the appropriate team members and make sure the right machines are available. Your value-add is consistency, thoroughness (no gaps) and completeness (the job gets finished).

“The Mom and Pop just starting out doesn’t have to worry about that stuff. They just have to finish today’s job for today’s customer. As organizations grow, as volume increases and there are more customers than you can count with fingers and toes, these are the issues that make or break a company. Is the right volume of product (or service) produced, of consistent quality, on time? Successful supervisors are responsible for taking the organization to that next level. It is a different sense of accomplishment, yet critical for the company to grow.” -TF