Great comments coming in, as we continue our discussion. This is from Jim D’Wolf.
“To further muddy the waters, I have found that people who study the numbers and people who manage the people will not always share a common language or common goals.Both perspectives are equally important in managing an operation, but getting them on the same page is a challenge. It helps to define effecient as the use of resources in being effective and to define effective as the degree to which you meet or exceed the customer’s needs or requirements (George Eckes – Six Sigma).”
Jim’s comment stirs the continuing debate over the difference between managerial practices and leadership practices. In some sense, it is very simple. People do NOT want to be managed. People want direction and strategy. People want to be led. By the same token, you cannot lead a process. A process has to be managed. Manage processes, lead people.
In the end, it takes both, managerial leadership practices to make this engine run.