“The biggest change for me,” said Renee, “is that I have to spend time learning. I thought I finished learning when I finished school. I was wrong. Things I learned today weren’t invented when I was in school.”

Renee paused and looked around the table. “I have to keep an open mind that there are things I don’t know. There are things we do that can be done better. There are new ways to reach our customers. There are new ways for our customers to reach us.

“There are new products in our market that are better than our products. We have to see where we need improvement. We have to keep an open mind that we can always get better.

“The main thing is, I can’t keep coming to work every day, thinking, all there is to do, is the work. If I want to be more effective, I have to keep learning.”