“I’m a little disappointed,” explained Ruben. “Disappointed in myself.”

“How so,” I asked.

“Since I was promoted to manager, everyone said I should delegate more stuff. So, I tried.”

“What have you tried?” I prompted.

“Well, I bought three books on delegating. I finished one and I am reading the second.”

“So, what’s changed, for you?”

“Nothing really. I mean, they are really good books, but I still do everything myself.”

“Ruben, delegation is a skill, a skill that can be learned. Every skill has two parts. The first part is technical knowledge. That’s the stuff you have been reading about in those books.”

“What’s the other part?” Ruben asked.

“The other part is practice. You actually have to get out there and practice. I really don’t care how much you know. I am interested in what you can do.”