“Yes, but sometimes, profit erosion occurs by some unforeseen circumstance, some outside force, that’s not part of your system. Profit erosion is not always caused by a broken system,” Jacob explained.

“You’re absolutely right,” I agreed. “That’s why I want to see WHO is in charge of your system. The role, at Stratum III, is not only to create your system, but to monitor your system. And when one of those outside forces, or unforeseen circumstance occurs, I want that Stratum III manager to ask this question, ‘Why didn’t our system anticipate this outside force, or at least mitigate the damage from this unforeseen circumstance?’

“The role at Stratum III is to create the system, monitor the system and constantly improve the system. The role is to adapt our systems to prevent new problems from occurring a second time.”