“How long has this been going on,” I asked.

“It’s funny,” Edgar replied. “Our production volume isn’t as high as in 2007, but we are further behind. My manager just can’t seem to get ahead of the eight-ball.”

“Besides your lower production volume, what else is different?”

“Since the recession, we have had to cut back on staff, but we have the same number of production people per units produced, so that shouldn’t make a difference.”

“What else is missing?”

“Well, we had to let go of two supervisors, but that’s only two people out of a production team of 50. And besides, our production people know the work, they don’t need that much supervision.”