“You want me to write a note, a handwritten note of appreciation to a member of my team? Sounds kind of corny to me,” Caitland resisted. “If you are really serious, can’t I just send her an email?”

“You could, but what would be the point?” I asked. “As long as we have been working together, my purpose has always been, leverage and impact. I am not trying to make you out to your team, as some warm and fuzzy person. In fact, this conversation isn’t about you. It’s about your team. It’s about leverage and impact.”

“I am not saying, I won’t write the note, I am saying I don’t know if it will make any difference.”

“Caitland, I want you to think, back through your life. Has anyone every written you a note of appreciation?”

Caitland’s face turned from resistance to a smile. She didn’t respond immediately. “Okay, I’m busted. Yes, I have one of those notes.”

“You mean, you still have the note?” I guessed.

“Yes. From seven years ago. I haven’t looked at it in a while, but I know exactly where it is.”