From the Ask Tom mailbag:
Question:
Outstanding blog! I have been associated with Results Based Performance and was not at all impressed. How would one know their true capacity? Additionally, how would you evaluate a manager’s effectiveness or performance?
Response:
If a team member was a goose and the intended result was a golden egg, we often focus on the number of golden eggs and ignore the goose.
In my manager workshops, I ask, “Who can walk onto the plant floor, or into the field and spot positive behavior?” Always a show of hands. “And how many can spot negative behavior?” Again, a show of hands. “And long does it take to tell the difference.” Managers are observers of behavior. Behavior that moves toward the goal and behavior that moves away from the goal.
So, how do we take that one or two layers up the food chain? How do we evaluate effectiveness on the part of the manager? What are positive managerial behaviors? What are negative managerial behaviors? How do we tell the difference?
Elliott Jaques described four managerial authorities that help us answer that question.
- Team Member Selection
- Team Member De-Selection
- Task Assignments
- Evaluation of Effectiveness
Our next Working Leadership Online focuses on Team Member Selection, the first of those four managerial authorities. We have ten scholarships available. If you would like to participate, please reply to Ask Tom.
- Oct 5 – Managerial Authorities – Time Span and Hiring Talent
- Oct 26 – Time Span and the Personal Effectiveness Appraisal
- Nov 23 – Break (Thanksgiving – USA)
- Nov 30 – Bringing Out the Best in People
- Dec 21 – Jan 10, 2010 – Winter Break