“We lost our best salesperson,” Krista explained. “I don’t know what happened. She had been with us for four years, was making good money, won salesperson of the year last December. I am confused.”

“Were you able to talk to her, before she left, to find out the story?” I asked.

“She had a de-brief with HR, but I don’t know if we ever get the truth out of those exit interviews.”

“They why do you think she quit?”

“I think she had been promised a crack at some of our bigger accounts,” Krista started. “But our Director of Sales and Marketing decided to hold back. Instead, he re-assigned a bunch of smaller accounts to her. He kept the big accounts for himself, even though he doesn’t make commission on them.”

“How do you think that made her feel?” I prompted, knowing the answer.

“You could tell it was a big let-down. I guess the money and the awards weren’t good enough for her.”

“What do you think she was looking for in her job?”

“Funny, she said she didn’t feel like she was growing. I think she was bored. My opinion, she wanted more challenge.”