“I’m tired,” Jerrold explained. “I’m trying to keep up with everything, but the faster I work, the behinder I get,” he smiled.

“What’s up?” I asked. (Advanced diagnostic question.)

“I feel like I am buried in work, my team is up to their elbows and, still, there is more to be done. Burned out. That’s how I feel. I know we have downsized. I know we all have to pitch in and cover. But there are times, when I feel overwhelmed.”

“Are you doing the production work? Or are you making sure the production work gets done?” I followed.

“Both. It’s my responsibility to make sure the production work gets done, but we are short handed, so I spend my turn on the line as well.” Jerrold sat up.

“Is this an energy problem, or an organization problem?”