“So, knowing each person by name must create a warm and fuzzy feeling some people never get at work,” I said. I had been talking to Ernie about his team pictures collage in his office.

Ernie laughed. “Oh, it’s way more than that. Some of that sensitivity training stuff they send us through, would have you believe that it’s only important to establish a friendly relationship and get people to like each other. Like I want to win a popularity contest or something. But here is the real payoff.

“When a new team member suddenly realizes that I know he exists, that I can recognize him by name. And that a couple of times a week, I might come over and sit down next to him and strike up a short conversation, something else happens. Sure he may feel warm and fuzzy, but he also knows that he cannot hide. He knows that his productivity is important. He knows if he performs, he will receive some appreciation. He knows if he doesn’t perform, I am going to call him on it. He knows he is not a faceless line worker, but that I value his contribution each and every day.”