From the Ask Tom mailbag:

Question:

I am currently in the IT helpdesk-desktop support field and have been there for five years. I am looking into an entry level management position in IT. What are some of the key things that one should learn or be very strong in.? Much appreciate your response to this.

Response:

First, look at the specific requirements for the position you are going after. Speak with the current supervisor of that position and ask the same question.

Next, there are some core skills that every manager should sharpen, no matter the industry. These include time management, communication skills, planning skills and the like. My favorite book on these subjects was written by Peter Drucker back in the 1960’s called the Effective Executive. It’s still available from Amazon and is a quick read.

Finally, start hanging around with other managers in your company. Find someone to be a mentor, someone you can bounce ideas off of, someone who asks you questions and makes you think. -TF