“So, Travis, we have been talking about our on-the-job training program and how we use colored shirts as a reinforcement tool. Why did we go to all this trouble? I mean, it’s just a loading dock.”

Travis was bright and learning fast. “It’s not just this loading dock, and it’s not just this shift. And it’s not just the other four branch locations we have. This next year, our company has a pretty aggressive goal to open six more branches. If we have any hope for consistency in our operations, we have to have some sort of system, even in our loading procedures.”

“And when we build in this kind of consistency, what happens to our capabilities in opening more branch locations?”

“Well, now we can move people around with more confidence that everyone is doing things the same way. New branches won’t have to go through trial-and-error. They can get efficient faster. Just fewer headaches.” -TF