From the Ask Tom Mailbag. By following the link to the right, you can email a question directly to me. I got this question last week.

“We are trying to develop a feedback loop to identify production problems. Developing the data collection and designing the reports is not the problem. The challenge is to create a sustainable structure of accountability, so that when defects are detected, someone takes corrective action and then reports the improvements. We suggested a monthly meeting, but we are getting pushback from those who need to be involved. What would you suggest?”

Meetings are one of my favorite accountability platforms because the group dynamic can bring about appropriate pressure for results. However, it seems you are experiencing a predictable resistance to a special meeting.

My first inclination would be to piggyback as an agenda item in an existing meeting that occurs with the desired frequency and is attended by a good number of the interested parties. Promise an efficient report that lasts no more than three minutes and contains only the critical information. If everything is on-track, there should be little discussion. If things are off-track, the group can decide how best to address the underperformance.

Second strategy would be a method of public reporting or posting of results (for all to see). This might be a tracking whiteboard in a conference room or an updated chart that gets posted in a special gathering place. The location might be best where those responsible for the results can see how their progress is being tracked.

Do you have a creative suggestion on accountability? -TF