I was in conversation with a manager about questionable ethics.

I was quiet for a minute and then told this story, “A friend of mine owned a bar and occasionally, late at night, he would walk around to the customer’s side and order a beer. As the glass was poured, he would reach in his pocket and pull out some money to pay for the beer. I asked him once, that since it was his bar, why wasn’t his beer free? He told me that every moment, he was teaching his team about the right way to run a business.”

Every moment, as a manager, you model behavior, for better or worse. Your actions are so loud, your team cannot hear what you are saying. -TF