Often, the problem we seek to solve is only a symptom of something underneath. We examine the symptom to identify its root cause. And, sometimes, even root cause analysis fails us.
Sometimes, the root cause does not lie in the problem, but in the way we see the problem. The way we talk about a problem is a function of what we believe, our assumptions about the problem.
Does the way we state a problem have an impact on the way we approach the solution?
What we say is what we believe.
Before we grapple with the problem, it is important to understand our beliefs and assumptions about the problem. It could be the problem is not the problem. The problem could be what we believe about the problem that is simply not true.