“The new guy just doesn’t seem to fit,” Cynthia said. “Our company is built on a culture of teamwork. He doesn’t seem to be a team player.”
“You hired him. What questions did you ask about teamwork?” I wanted to know.
“Well, I asked him if he thought teamwork was important?” she replied.
“And, he said yes. He said teamwork was very important at his last job.”
“What did you expect him to say?” I pressed.
“Well, I wanted him to say teamwork was important, because, to be successful at this company, we have to work as a team,” Cynthia insisted.
“So, the candidate gave you the response you wanted to hear?”
Cynthia was silent.
“Look, teamwork is a state of mind,” I nodded. “It’s like an attitude. You cannot interview for an attitude. You cannot interview for a state of mind. You can only interview for behaviors connected to that attitude. Ask yourself, how does a person, with an attitude of teamwork, behave? Once you identify connected behaviors, you can ask a better set of questions. So, what are some behaviors connected to teamwork?”
Cynthia thought for a moment. “Cooperation, support, listening, constructive feedback,” she replied.
“Okay, try these questions.”
- Think of a time when you worked on a project where teamwork was critical for the success of the project?
- What was the project?
- What was the purpose of the project?
- What was your role on the team?
- What was it, about the project, that required a high level of teamwork?
- Describe how the team worked together?
- What worked well?
- What went wrong?
- What did the team do to pull together?
- What was your role in pulling the team together?
- What was it, about the project, that pulled the team apart?
- How did the team respond to that?
- What was the outcome?
- What did the team learn about working together from the experience on this project?
“Would these questions give you some insight to the candidate’s attitude toward teamwork?” -Tom