Tag Archives: curious child

A Curious Child

My coffee was piping hot, hazelnut with a little cream. Cheryl’s meeting was to start in a few minutes. She was determined to turn things around with her team. She was hired as a troubleshooter in Quality Control, but finding the problem and fixing the problem are two different things.

“So today, you said you were going to listen?” I asked.

Cheryl nodded “Yes.”

“What position will you be listening from?”

The question caught Cheryl off-guard. “I’m not sure what you mean.”

“The way we see the world is often influenced by our position. In fact, you have listened to your team before, but you were listening from a position of judgment, so you didn’t hear what they had to say.” I stopped to let that sink in. “What position will you be listening from today?” I repeated.

“I guess I will be trying to understand their point of view.”

“Not bad, but not aggressive enough to be effective. What position do you want to be listening from?”

Cheryl was stumped. “Curiosity?” she finally blurted out.

I nodded. “So, when you sit in your meeting today, you will be listening from the position of a curious child?”

Cheryl smiled.

“And curious children always have a lot more fun than stuffy Quality Control managers,” I said. “Curious children often invent interesting ways to solve problems.”

How to Deliver Negative Feedback

Patrick shrugged. “I have tried that sandwich thing where I start with something positive, then criticize the person, then end with something positive. But, my team knows I am making up the positive parts just so I can slide in the criticism. They are smart. They know the game. Sometimes, it just makes the person angrier.”

“Is it necessary for a manager to give a team member negative feedback?” I asked.

“Absolutely. If someone continues to do something wrong, they could develop a bad habit, hard to break. There may be a safety consideration. Even if it just wastes time, the team member needs to know,” Patrick replied.

“So, let’s talk about words. You and I understand the intent of negative feedback, and we have to find the words. Words mean things. I want to change the pronoun. Criticism uses the pronoun you.

  • You didn’t do that right.
  • If you would do it this way, it would be better.

“To a rebellious child (state of mind), you sounds like a critical parent. Even if it is a statement of fact or said in a nurturing tone of voice, you sounds like a critical parent and invites more rebellion.

“I want to change the pronoun to I.

  • I need help with this.
  • I am seeing this process a different way.
  • I want to speed things up here.
  • I would like to change this.
  • In what way can we make this better?

“This one simple change invites a different person into the conversation. Do you know why?”